Terms of Service

1. The Service

Glimpse continuously collects publicly available mentions of a registered brand across the web, analyzes them for sentiment and authenticity, and presents the results as a Health Score, sentiment breakdown, competitor benchmarking, and related reporting. See What is Glimpse? for a full description of the Service.

2. Accounts and Access

Access to Glimpse dashboards requires an authenticated account. Accounts are assigned a role (Admin, Operator, or Viewer) that determines the level of access granted within your organization's workspace. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use of your account.

3. Acceptable Use

You agree not to:

• Use the Service in violation of any applicable law or regulation;
• Attempt to gain unauthorized access to accounts, brand entities, or data belonging to others;
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure;
• Use the Service to collect or process data on brands or entities you are not authorized to monitor;
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except where permitted by law;
• Misrepresent your identity or affiliation when using the Service.

4. Subscription and Plans

Glimpse is offered under multiple plans described on our Pricing page. Plan features, usage limits, and pricing are as described on that page at the time of purchase and may be updated from time to time. Where a plan requires payment, you agree to provide accurate billing information and authorize us (or our payment processor) to charge the applicable fees. Enterprise and custom plans are governed by the terms of the applicable order form or agreement, which will control in the event of any conflict with these Terms.

5. Data and Privacy

Our collection and use of information in connection with the Service is described in our Privacy Policy and Data Security page, both incorporated into these Terms by reference.

6. Intellectual Property

Glimpse and its licensors retain all right, title, and interest in and to the Service, including its software, design, and underlying technology. Data collected on behalf of your organization (such as your registered brand entities and the mentions gathered for them) remains yours; we use it only to provide the Service to you as described in our Privacy Policy. Except as expressly permitted, you may not copy, modify, or create derivative works of the Service.

7. Third-Party Integrations

The Service supports optional integrations with third-party tools (such as Slack, Microsoft Teams, and n8n) that you may choose to configure. Your use of these third-party tools is subject to their own terms, and we are not responsible for their availability or conduct. See our Integrations page for details.

8. Suspension and Termination

We may suspend or terminate your access to the Service if you violate these Terms, if required by law, or to protect the security or integrity of the Service. You may stop using the Service, or request closure of your account, at any time. Upon termination, your right to access the Service ends, and data is handled in accordance with the retention terms in our Privacy Policy.

9. Disclaimers

The Service is provided "as is" and "as available." Sentiment analysis, Health Scores, and related outputs are generated automatically from publicly available data and are provided for informational purposes — they are estimates, not guarantees of accuracy, and should not be treated as the sole basis for a business, legal, or financial decision. To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the Service.

10. Limitation of Liability

To the fullest extent permitted by law, Glimpse and MatchBest will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or profits, arising from your use of the Service, even if advised of the possibility of such damages. Our total liability arising from these Terms or the Service will not exceed the amount you paid us for the Service in the twelve months preceding the claim.

11. Governing Law

These Terms are governed by the laws applicable in the jurisdiction in which MatchBest is established, without regard to conflict-of-law principles, except where applicable law requires otherwise. Any dispute arising from these Terms will first be addressed through good-faith negotiation between the parties before either party pursues formal proceedings.

12. Changes to These Terms

We may update these Terms from time to time. We will update the "Last updated" date above when we do, and material changes will be communicated through the Service or by other reasonable means. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Contact Us

If you have questions about these Terms, please reach out through the contact options available on this website, including our sales and support contact forms.