Frequently asked questions about Glimpse

It's a weighted composite of sentiment, volume, engagement, credibility, and recovery signals from every mention collected, recalculated fresh each time Glimpse crawls.

A standard dashboard shows you data you already have. Glimpse actively collects mentions from across the web, filters out bots and fake accounts, and scores reputation and crisis risk automatically — no manual data entry required.

Marketing, PR, and communications teams that need to track brand reputation across multiple languages and platforms without manually piecing together mentions from each one separately.

Automated filters analyze sentence structure, posting timing patterns, and account profiles to separate coordinated or inauthentic activity from genuine mentions before they reach your dashboard.

A continuous crawler collects mentions from sources including Reddit, RSS news feeds, and social platforms, removing the need for manual weekly reporting.

Custom threshold rules monitor for real-time negative spikes and dispatch alert notifications once a threshold is breached, so your team can respond before a small issue becomes a crisis.

Scores above 70 indicate healthy brand perception. Scores between 40–69 signal moderate risk requiring monitoring. Scores below 40 indicate an active reputation issue that may need immediate response.

The Strength Vector shows the directional trend of your score over the last 24 hours (rising, stable, or declining). Status labels like "Stable", "At Risk", or "Critical" summarise the current health bracket at a glance.

A sudden drop is typically triggered by a surge of negative mentions, a viral crisis event, or coordinated inorganic activity. A spike usually reflects positive press coverage, a successful campaign, or removal of spam clusters.

Focus on responding to negative feedback promptly, amplifying authentic positive reviews, and using the Crisis Timeline to neutralise threats before they compound. The Executive Summary module provides prioritised action recommendations.

Yes. Add competitor entities via the Admin panel. Their Health Scores are calculated using the same methodology and displayed side-by-side in the Share of Voice and Competitive Benchmarking panels.

Navigate to Admin → Alert Rules, define a threshold (e.g., score drops below 55), and configure notification channels. Alerts are dispatched within minutes of a breach.

Professional adds up to 10 brand entities, unlimited scans, every dashboard module, language analysis tools, the crisis forecaster, competitor comparison, and priority support.

No — Enterprise is custom-priced for agencies and larger teams that need unlimited entities, custom scan schedules, a white-label dashboard, API access, an SLA, and dedicated onboarding. Contact sales for a quote.

Competitor comparison is included from the Professional plan up — Starter is scoped to a single brand entity without a competitive set.

Alert delivery integrations (Slack, Microsoft Teams, n8n) only send data to destinations you explicitly configure with your own webhook URLs — Glimpse doesn't push your data anywhere you haven't set up yourself.

Yes — Admin, Operator, and Viewer are distinct roles with different scopes, so not every account with a login has the same level of access to settings or data.

Reach out directly — this page deliberately doesn't publish claims about hosting, encryption specifics, or compliance certifications that haven't been formally confirmed yet, but we can answer specific questions directly.

In a dedicated MongoDB database, run as its own service separate from the application server, with data written to persistent storage rather than kept only in memory.

Retention and deletion periods haven't been formally published yet — this is one of the specifics on our "still being formalized" list. Reach out if a defined retention period is a requirement for your evaluation.

No — Slack and Microsoft Teams connect with a webhook URL you paste into your alert settings; n8n works the same way if you want to route alerts somewhere else entirely.

The n8n integration includes a test-send option before going live, so you can confirm alerts are routing correctly before a real crisis threshold is ever breached.

Yes — email, Slack, Teams, and n8n toggles are independent, so you can route the same alert events to multiple destinations simultaneously.

No — a general analytics dashboard reports on data you already have (like site traffic). Glimpse actively collects and scores brand mentions from across the web, which most analytics tools don't do at all.

Automatic 24/7 mention collection, bot/fake-account filtering, multilingual dialect-aware sentiment scoring, and real-time crisis alerts — none of which a general-purpose analytics dashboard is built to do.

Some general dashboards support basic competitor benchmarking, but without the same automatic mention collection and bot filtering feeding into it — see the comparison table above for the full breakdown.